FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship from?

We ship directly from our U.S. fulfillment centers. This allows us to offer fast and reliable delivery, typically within 2-5 business days.

2. How long does shipping take?

Orders are usually processed within 1 business day and delivered within 2–5 business days depending on your location. You'll receive a tracking number once your order is shipped.

3. How do I track my order?

As soon as your order is shipped, we’ll send you an email with the tracking number and link. You can also track your order through the “Track My Order” page on our website.

4. Do you offer returns or refunds?

Yes! We have a 15-day return policy. If you're not satisfied with your purchase, contact us at [clevar@tarmod.com] and we’ll help guide you through the return or refund process.

5. What if my product arrives damaged or defective?

If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos. We'll replace the item.

6. Can I cancel or change my order?

You can cancel or modify your order within 6 hours of placing it. After that, our team begins processing and shipping, so changes may not be possible.

7. Is your website secure?

Absolutely. Our website uses SSL encryption to protect your personal and payment information. We never store or share your data with third parties.

8. Who can I contact for support?

You can reach our friendly customer service team via email at [contact@clevar.co]. We respond to most inquiries within 24 hours, Monday–Friday.

9. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, AMEX, and Discover. Payments are secured with 3D Secure technology for your protection.